Surrey Boarding FAQs

 

What are your hours of business?

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday 8:00 AM – 5:00 PM

 

Do you charge for both arrival date and departure date?

We charge for the arrival date no matter what the time of day you decide to drop off but we don’t charge for the departure date if it’s before 10am. If you would appreciate a late check out for 50% of the daily fee please arrive by 12:30 PM.

How far in advance do I need to book?

School holidays get booked up months in advance. We therefore advise booking at your earliest convenience. When booking online, discounts are offered on a sliding scale—the earlier you book the bigger the discounts.

Do I need to pay a deposit to secure my booking?

We require a non-refundable deposit of 20% of your total boarding fees to secure the booking. Although we do not refund your deposit if you need to cancel your booking, we hold the deposit for you for your next holiday.

What if my plans change?

As we encourage early bookings for you to be able to get the service that you require, we fully understand that plans can change. We therefore only book ourselves to 95% capacity so that we are able to change your booking according to your new arrangements without any charge. This can be up to and including the day of your dog’s arrival.

Can I change my dates while I’m on holiday?

Yes, please contact us.

What is your booking procedure?

First time clients are sent a short registration questionnaire and all your details, together with your dog’s details, are recorded on our system. On each visit, you will be sent confirmation of the service that you have booked that includes all the necessary information. It’s helpful if this confirmation accompanies your dog on arrival. On drop off you will be asked to sign a check-in form that hands over responsibility for your dog to us.

What are your boarding prices?

We offer significant discounts for early bookings on a sliding scale, the earlier you book the bigger the discounts. For instance, we offer 20% off all boarding rates when booked 6 months in advance. Please contact us and we will provide a quote for the duration of your stay.

 

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